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Finding Help

VEX Robotics offers support documentation mostly in the form of "How to" articles to help new users get quickly up and running and to help more experienced users find timely and targeted answers to their questions. The articles are particularly helpful when running STEM Labs. If you find yourself uncertain of how to do something, the VEX Library likely has an article to help you with it.

The link to the IQ section of the VEX Library is help.vex.com.

On the landing page, click on the large VEX IQ button to see only that portion of the VEX Library.

The search bar can be used to find specific articles from the entire database.

For example, you or a student might have questions about charging, installing, or any other information related to batteries. To search for all articles related to VEX IQ batteries, use the search terms "IQ battery -V5." This search returns any article related to the VEX IQ Robot or Controller Batteries and excludes any term related to IQ.

Articles are continuously added to the database. Topics range from installing hardware to installing programming software, and from navigating the VEX IQ Robot Brain to reading indicator lights. There are also troubleshooting articles ranging from fixing displayed error messages to troubleshooting VEX Smart Motors.

Links to VEX Library articles are also provided within the text of this STEM Lab. For example, if the reader is asked to "Download and Run the Project," in VEXcode IQ, the first time the word "Download" is written it is likely linked to the VEX Library article "How to Download and Run a Project in VEXcode IQ."

The best times to use the VEX Library are when:

  • You are planning a STEM Lab or preparing a learning environment.
  • Students are independently investigating and solving their own problems related to hardware, software, or programming.
  • You and your students are troubleshooting together.